Where we deliver

We currently deliver to:

• United Kingdom
• United States
• Canada
• Australia
• New Zealand

Available delivery methods and the exact shipping charge are shown at checkout based on your address and the products in your basket.

Production and delivery times

Most products take approximately 2–5 business days to produce before they are dispatched.

Typical shipping times after production are:

• United Kingdom > 4 - 8 business days
• United States > 3 - 6 business days
• Canada > 3 - 10 business days
• Australia > 3 - 20 business days
• New Zealand > 10 - 20 business days

These estimates do not include production time.

Business days exclude weekends and public holidays. Delivery estimates are not guarantees and may be affected by product availability, seasonal demand, customs processing, severe weather, carrier disruption or an unsuccessful delivery attempt.

Where orders are produced

We work with a global print-on-demand fulfilment network.

Where possible, orders are produced at a facility close to their delivery destination. However, local production cannot be guaranteed. Product availability, colour, size, stock and production capacity may mean that an order is fulfilled in another country.

Shipping costs

Shipping costs depend on:

• The delivery destination
• The products ordered
• The number of items
• The available delivery method

The shipping cost shown at checkout is the amount charged by The Dog Free Club for delivery.

Tracking your order

Once your order has been dispatched, you will receive a shipping-confirmation email containing tracking information where tracking is available.

Tracking can sometimes take up to 24 hours to begin updating after dispatch. International orders may also be transferred between carriers, so the final delivery could be completed by a different local carrier.

Please check your spam or junk folder if you have not received the shipping email.

Orders arriving in separate parcels

Items from the same order may be produced at different facilities or require different packaging. As a result, your order may arrive in more than one parcel and on different days.

If this happens, you may receive a separate shipping confirmation and tracking number for each parcel. You will not be charged additional shipping after checkout because an order has been divided into multiple shipments.

Customs duties and import charges

We try to fulfil orders close to their destination, but this is not always possible.

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country. Unless these charges are expressly shown as included at checkout, they are the customer’s responsibility and are paid to the relevant authority or carrier.

The Dog Free Club does not control these charges or the time an order may spend in customs.

Check your delivery address

Please check that your name, address, postcode or ZIP code and other delivery information are complete and accurate before placing your order.

If you notice an error, contact hello@thedogfreeclub.com immediately. We will try to update the address, but changes cannot be guaranteed once production or shipping has begun.

Once an order has been dispatched, we cannot change its delivery address.

If an order is returned because the address supplied was incorrect or incomplete, or because it was not collected, an additional shipping charge may be required before it can be sent again.

Delayed orders

Carrier tracking can occasionally pause for several days without an update, particularly during international delivery. This does not necessarily mean that the parcel has been lost.

If your order is past its estimated delivery date:

1. Check the tracking link and look for any carrier messages.
2. Check with neighbours, other members of your household and any safe places around the property.
3. Contact the local carrier if a delivery attempt has been made.
4. Contact us if the parcel still cannot be located.

Lost parcels

If your order appears to have been lost in transit, contact us at hello@thedogfreeclub.com with your order number.

Please report potentially lost parcels within 30 days of the estimated delivery date wherever possible so that we can investigate the shipment with our fulfilment partner and carrier.

Parcels marked as delivered

If tracking says that your parcel has been delivered but you cannot find it:

• Check around the property and any designated safe place.
• Ask members of your household and nearby neighbours.
• Check whether the carrier included a delivery photograph or location.
• Contact the carrier responsible for the final delivery.

If the parcel still cannot be located, contact us and we will help investigate. A parcel being marked as delivered does not automatically confirm eligibility for a replacement or refund; each case will be reviewed using the available tracking and delivery information.

Damaged deliveries

If an item arrives damaged, keep the product and its packaging and contact us as soon as possible.

Include your order number and clear photographs showing the item, damage and packaging. Please see our Returns, refunds & order issues page for further information.

Questions about your delivery?

Email hello@thedogfreeclub.com and include your order number. We’ll do our best to help.